As coronavirus is now starting to impact us too and our ability to get orders out in a timely manner, I thought it best to write a small post explaining our situation, and how it will effect your orders.
Mechboards is ran from our home office. Both me (Ben) and David live together and operate Mechboards out of the middle floor of our house, so there has been very little change to our day to day working lives. We live in a small town in the British countryside, so we are very low risk. However, both getting in stock and sending out orders has now become slower due to reasons outside of our control.
We use Royal Mail to send out orders. As of a few weeks ago, they will now only collect or let us drop off parcels at very strict hours a few days a week. As a result of this, we can only send out orders Tuesday and Friday mornings. So if you were to order something after working hours on a Thursday, it will not get sent out until Tuesday morning. And if you were to order something on Tuesday, it will not be sent out until Friday.
Due to these pretty hectic times, in some cases it also seems to be taking longer for parcels to get delivered, specifically outside the UK. For EU orders, please allow up to 10 working days before contacting us if you have not received it. For orders outside the EU, please allow 2-3 weeks. It should not take this long, but these rare cases seem to be getting more and more common at the moment.
The last thing to talk about is our stock, and when we’ll be getting more. Right now our most commonly asked question is when we’ll be getting something back in stock, and unfortunately the answer is always that we don’t really know. We’re trying our hardest to get everything in stock at all times, but some things that used to take 3-4 days to get delivered now end up taking 2-3 weeks. We’ve had some kits being out of stock simply because it took 3 weeks for us to be able to get 2M 6mm standoffs! You’re still welcome to create a support ticket and ask us, and we’ll be happy to answer, but just know we’ll more than likely not be able to give an accurate answer.
I think that’s all there is for me to say really. I just want to close this out by reminding everyone to stay safe, and be patient. These are trying times for everyone, and the only way we’re going to get through it is together, for better or for worse. See you all on the other side.