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FAQ's

Do you offer a newsletter?

Yep! We try not to send newsletters out too much, but you can sign up here

Can you help me create an idea I have, or help me run a GB?

Yes! We have the means to design, manufacture, and deliver your product either at a prototype or complete stage. Just email us with an outline!

I found an error on your website!

Create a support ticket and we will thank you graciously ;)

Why is my shipment taking so long?

If you do not have a tracking number, please contact us. Royal Mail International also uses your local postal delivery service, and can take time to change services.

Do you ship worldwide?

Yes we do! Please use our shipping calculator on check-out.

How long do refunds take?

Once refunds are actioned, they are instant.

Where do you ship from?

We ship from Norfolk, UK.

How can I send my order back?

Simply contact us and we will get it sorted. If it's a general return, you can find our return information on your package, or just contact us. If it's an issue with your item, please contact us and we'll arrange free return shipping.

How can I pay?

We accept PayPal/Credit/Debit card at the moment.

How long does it take for my order to be shipped?

We usually ship same day if ordered before midday. If it is a custom built keyboard and/or assembled, orders can take 2-3 weeks. A couple items (i.e. branded keyboards (Vortex, Filco)) come from another UK supplier. These can take a couple days longer.

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